The Carer Gateway has been developed by the Australian Government to make it easier for carers to obtain information, advice and support in their caring role.

The 2019 budget included a commitment of $550 million dollars over four years by the Australian government to improve support services for unpaid carers in Australia. By having a single phone number and website, and by reducing the number of organisations nationally from over 140 down to 10, carers will now find it easier to access support. New services include face to face counselling, planning assistance and financial packages.

Care2Serve is your regional Carer Gateway Service Provider, and will serve as your first point of contact for all carer services in the state of Tasmania.

Accessing carer services

To access supports all carers must first register and complete a Carer Support Plan.

This process starts with a conversation with one of our Carer Support Officers and can be over the phone, face-to-face or via video link.

To get in touch with us, either phone 03 6144 3729 or click here to request a call-back.

Available support

Under the Carer Gateway, supports will include:

• Facilitated peer support sessions and groups
• Carer coaching (beginning 2021)
• Emergency respite
• One-off financial supports
• Information, advice and referrals
• National online services, such as telephone counselling, online carer forums, plus training and coaching modules

Support packages can either be a one-off financial support of up to $1,500 or a package of supports up to $3,000. These packages will be based on carers assessed need, and only one may be accessed within a 12-month period.

Regional access

We have partnered with a number of local community organisations to provide access points for carers across the state. Called Carer Kiosks, these will provide carers with access to the new Carer Gateway services, as well as the ability to receive remote help and counselling via telephone or video-link.

Kiosks can be found at the following locations:

• Beaconsfield House
• Dorset Community House
• Dunalley Neighbourhood House
• George Town Neighbourhood House
• Riverlands Centre (Longford)
• Derwent Valley Community House (New Norfolk)
• Prosser House/SECC (Orford)
• SECC Sorell
• St Helens Neighbourhood House
• May Shaw Health Centre (Swansea)
• Wyndarra Community & Resource Centre
• Zeehan Neighbourhood House

Access for CALD Carers

In order to provide a service that is accessible for all Tasmanians, we have partnered with the Migrant Resource Centres to provide tailored services to culturally and linguistically diverse carers in the north and south of the state.