The Carer Gateway Contact information

Carer Gateway has been developed by the Australian Government to make it easier for carers to obtain information, advice and support in their caring role.

Carer Gateway is an Australian Government program providing free support and services to family and friend carers.

Care2Serve, the service arm of Carers Tasmania, is the Tasmanian provider of the Carer Gateway program and connects Tasmanian carers to free support and services available through Carer Gateway.

To connect with Care2Serve, please contact 1800 422 737 (press 1 at the menu).

Carer Gateway services can be accessed in-person, over the phone or online via a video call.

Carer Gateway website also offers a range of online carer skills courses. These courses provide information and practical tips to help carers understand and develop skills in their caring role. You can view them here.

Accessing carer services

To access support, carers must first register and complete a Carer Support Plan with Tasmania’s Carer Gateway provider, Care2Serve.

This process begins with a conversation with a Carer Support Officer, which can be conducted over the phone, face-to-face, or via a video link.

Emergencies situations where a carer becomes ill or injured do not require carers to complete a Carer Support Plan. Emergency support is available 24/7, including public holidays, at 1800 422 737 (press 1 at the menu).