The Carer Gateway

Carer Gateway Logo

The Carer Gateway has been developed by the Australian Government to make it easier for carers to obtain information, advice and support in their caring role.

Australian government has committed to improve support services for unpaid carers in Australia. By having a single phone number (1800 422 737) and website carers now find it easier to access support. New services include coaching, in person or phone counselling, planning assistance and tailored support packages.

Care2Serve serves as your first point of contact for all carer services as a Carer Gateway Service Provider in Tasmania.

Accessing carer services

To access supports Carers must first register and complete a Carer Support Plan.

This process starts with a conversation with one of our Carer Support Officers and can be over the phone, face-to-face or via video link.

Exception is made in emergency respite which does not require a carer to complete a carer support plan. Emergency respite is available 24/7 including public holidays on 1800 422 737.

To get in touch with us, either phone 03 6144 3729 or click here to request a call-back.

Available support

Under the Carer Gateway, supports will include:

  • Facilitated peer support sessions and groups
  • Carer coaching
  • Carer counselling
  • Emergency respite
  • Tailored support packages
  • Information, advice and referrals
  • National online services, such as telephone counselling, online carer forums, plus training and coaching modules

Tailored support packages can either be a one-off financial support (eg. may include the purchase of a laptop or a training course for carer) or a package of supports. These packages will be based on carers assessed need, and only one may be accessed within a 12-month period.

Regional access

We have partnered with a number of local community organisations to provide access points for carers across the state. Called Carer Kiosks, these will provide carers with access to the new Carer Gateway services, as well as the ability to receive remote help and counselling via telephone or video-link.

Kiosks can be found at the following locations:

Access for CALD Carers

In order to provide a service that is accessible for all Tasmanians, we have partnered with the Migrant Resource Centre to provide tailored services to culturally and linguistically diverse carers in the north and south of the state.

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