Respite care is when someone else takes care of the person you care for so that you can have a break.

You can access planned respite as part of our tailored support packages. For example, you have a support worker stay with the person you care for while you attend to your needs.

You can also call us to book a residential respite in an aged care facility for the person you care for. If you care for someone over 65 (or over 50 if they are an Aboriginal or Torres Strait Islander), they may be eligible for residential respite once assessed by the Aged Care Assessment Team. We will coordinate your booking and help you with all the information you need.

During an emergency, when mum had a fall and broke her wrist, Carer Gateway was there to provide the much-needed support and respite. They organised a care support worker to look after my dad while we spent time with mum in the RHH emergency department.

Rosa, carer for her parents

We also have a 24/7 phone line for emergencies if you find yourself suddenly ill or injured or if something stops you from providing care to the person you are caring for.

Emergency support is available 24/7, including weekends and public holidays. Please call our team on 1800 422 737 (press 1 at the menu).

If someone is in danger, injured or extremely unwell, call 000.

Emergencies can happen anytime, and it is important to plan for the future. Our Care2Plan booklet is a handy resource where you can write down all the information about the person you care for, so you or someone else can get it quickly and easily when required. If you need a copy of our booklet, please email our team at